A little help with your cleanup.

You can scan and review your library and delete up to 3 photos or videos in total without a subscription. This is a shared allowance, not 3 deletions per day or per category. Premium removes this deletion limit and unlocks compression and other Premium tools.

Cleaner offers weekly and annual subscriptions. Eligible subscribers can receive a 7-day free trial. The available offer, price, currency and renewal period appear in Apple's purchase confirmation before you subscribe.

The trial starts only after you confirm the subscription with Apple. After the trial, your selected plan renews automatically unless canceled.

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, then select Cleaner.
3. Tap the option to cancel the subscription or free trial.

Cancel at least 24 hours before your trial or current subscription period ends to avoid renewal. Deleting the app does not cancel a subscription. Apple's cancellation instructions.

Check that you are signed in to the Apple Account used for the purchase. Connect to the internet, open Cleaner and use Restore Purchases in Settings or on the Premium screen. If access is still missing, email support with your app version and a description of the issue.

For billing or refund requests, use Apple's purchase support.

Cleaner can only work with the content you allow it to access. Open iPhone Settings → Privacy & Security → Photos or Contacts, select Cleaner and review its access. Limited access means only the selected items are available to the app.

Review your selection before confirming. Deletion affects your Photos library. If you use iCloud Photos, it can also affect devices using the same library. Deleted items normally remain in Recently Deleted for 30 days unless permanently removed earlier. Apple's guide to deleting and recovering photos.

Storage figures can take time to update. Check Recently Deleted in Photos if space has not been reclaimed, and make sure you want to permanently remove those items before emptying it.

Compression creates a smaller copy and leaves the original untouched. Check the new copy before deciding whether to remove the original. Keeping both uses storage for both files.

Use the contact backup and VCF export tools to keep a copy of accessible contacts. An in-app backup is stored with the app; export a copy to a location you control before uninstalling or changing devices. Files you export are handled by the destination you choose.

Open Cleaner Settings to review the analytics and diagnostics options. You can also change Photos and Contacts permissions in iPhone Settings. For a request about information processed by our online services, contact us using the email on this page.

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